Mastery
Repair the effects of your decision
Whenyour decision creates avoidable trouble
Name your part without making staff reassure you. Ask who or what was affected. Correct the work, workload or information you control; check with affected people that the repair actually helped.
- Try saying
- I changed the brief too late and caused rework. I will reset the deadline and tell the client. What else needs fixing?
Start tiny
Name your decision and one effect you will repair.
Evidence grade CPractitioner method or editorial idea
Fair Work Ombudsman, A manager’s guide to difficult conversations in the workplace, pp. 7–10. Read the source ↗ Reassessment and agreed corrective action inform this manager-accountability adaptation; it is not a tested repair protocol or legal advice.
Mastery: Inspect your work, apply a specific correction in later practice and check whether it helped.
